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Race Changes


Race Changes (between Saturday 5 June and Sunday 4 July)

If you need to make a change to your entry, please read below for your options:

 

I need to change my T-shirt size or Start Zone:

If you wish to change your t-shirt size or start zone we will need to make an update to the details on your race number. Please bring your race number to the registration desk at the Precinct Expo within the following hours on race weekend:

Friday 2 July: 9:30am – 4:00pm
Saturday 3 July: 4:30am – 2:00pm
Sunday 4 July: 4:30am – 6:30am

It would be best if you can visit the registration desk the day before your race. However, if you are going to complete this change on the morning of your race please ensure you take note of your start time and arrive in plenty of time to make the update and get to your start zone on time.

 

Other Changes:

I need to make a change to something else:
First Name (for display in race results) – please email info@goldcoastmarathon.com.au
Last Name (for display in race results) – please email info@goldcoastmarathon.com.au
Date of Birth (for display in race results) – please email info@goldcoastmarathon.com.au
Gender (for display in race results) – select Update Personal Details within the Update my Entry Portal (available from 21 June)
Emergency Contact Details (for race weekend) – select Update Personal Details within the Update my Entry Portal (available from 21 June)
Join a Team: select Update Race Details within the Update my Entry Portal (available from 21 June)

Postal Address – all race numbers will be posted from 7 – 11 June, if your address is incorrect or you have moved house (and haven’t put a redirect on your mail) we will hopefully receive your race number returned to sender. You will then be able to collect it from the registration desk at the Precinct Expo within the following hours on race weekend:

Friday 2 July: 9:30am – 4:00pm
Saturday 3 July: 4:30am – 2:00pm
Sunday 4 July: 4:30am – 6:30am

 

I want to change my race:

If you would like to update your race to a shorter or longer distance you will need to be assigned a new race number.

You will need to complete the following two steps:
a. Complete your race change via the Update my Entry Portal (available from 21 June)
b. Bring your ORIGINAL race number to the registration desk at the Precinct Expo within the following hours on race weekend to complete your upgrade or downgrade and be issued with your NEW race number:

Friday 2 July: 9:30am – 4:00pm
Saturday 3 July: 4:30am – 2:00pm
Sunday 4 July: 4:30am – 6:30am

Please note:
– If you are downgrading your entry you will not receive a refund in the difference of fees
– If you are upgrading your entry you will be required to pay the difference in fees
– Your new race number will not have your name/nickname printed on it
– An upgrade or downgrade may not be possible if events are already at capacity

 

I can no longer attend:

If you can no longer run the event in which you are entered you have the following options:

1. You can transfer your entry to another runner

To complete a transfer you will need to complete two steps:
a. Complete a transfer online via the Update my Entry Portal (available from 21 June)
b. Provide the new runner with your race number (that you received via post), they will need to bring your race number to the registration desk at the Precinct Expo within the following hours on race weekend to complete the transfer and receive their NEW race number:

Friday 2 July: 9:30am – 4:00pm
Saturday 3 July: 4:30am – 2:00pm
Sunday 4 July: 4:30am – 6:30am

Please ensure that they do not run with your race number, anyone caught running with someone else’s race number could be issued with a lifetime ban for both entrants in question.

2. You can transfer to the Virtual Event (any distance) and complete the run between Saturday 3 and Sunday 18 July on any course of your choosing. If you would like to transfer to the virtual event, please email info@goldcoastmarathon.com.au to gain a promo code for free entry.

 

I want to race but I missed out on registering before 11:59pm (AEST) Friday 4 June:

Unfortunately entries are now closed.

However, you still have two options:
1. Go Virtual – If you would still like to earn the GCM rewards you can enter our Virtual Event option.

2. Alternatively, you may be able to find someone who is no longer able to run in the physical event and have them transfer their entry to you – we will recommend these entrants post on our Facebook page so keep an eye on there for possible available entries.

 

My race number has not arrived in the post:

Please allow up to Friday 25 June for your race number to arrive, if it has not arrived by this date please contact info@goldcoastmarathon.com.au and we will ensure your original race number will be cancelled and a replacement race number will be available for you to collect from the registration desk at the Precinct Expo within the following hours on race weekend:

Friday 2 July: 9:30am – 4:00pm
Saturday 3 July: 4:30am – 2:00pm
Sunday 4 July: 4:30am – 6:30am

 

Anything else?

Please contact info@goldcoastmarathon.com.au with your update.

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