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FAQ


2020 Cancellation – Covid-19 Pandemic

Will the event be postponed to a future date?

No, the 2020 Village Roadshow Theme Parks Gold Coast Marathon has been cancelled for 2020 due to the Covid-19 Pandemic and associated government rules regarding mass gatherings. Village Roadshow Theme Parks Gold Coast Marathon will next take place on 3-4 July 2021.

How can I put all my training in to practice?

Register now for the Village Roadshow Theme Parks Gold Coast Virtual Marathon.

Celebrate the 42nd edition of the Village Roadshow Theme Parks Gold Coast Marathon by participating virtually.

What is a Virtual Run?
A virtual run is a race that can be run (walked or in a wheelchair) from any location you choose. You get to run your own race, at your own pace and time it yourself.

Find out more

Will I get a refund?

Yes, all entrants are entitled to a refund of entry registration fees.

Please note: Credit card fees charged when entering with a credit card will not be refunded as part of this refund.

What do I need to do to get a refund?

All entrants that have paid for their registration via Credit Card will be refunded automatically and no action is required.

For those entrants that made payment via Account to Account, we will contact you via email to give instructions on how to provide us with your bank details for a refund via direct deposit. Once you have supplied this detail your refund will be processed via direct transfer within 5 weeks.

When will I get my refund?

For those that registered with Credit Card:
Funds will be deposited back on to the credit card that paid for your entry, please allow up to four weeks from 20 May 2020 for this to be processed.
If your credit card has expired since this date the funds may still process to your new card, otherwise we will contact you direct for bank account details should the refund decline.
Please note: Credit card fees charged when entering with a credit card will not be refunded as part of this refund.

For those that registered with Account2Account:
We have contacted you via email to give instructions on how to provide us with your bank details for a refund via direct deposit. Once you have supplied this detail your refund will be processed via direct transfer within 5 weeks.

I paid via Account to Account, how do I give you my bank details for my refund?

Entrants paying via Account to Account have been sent instructions on how to supply us with their bank account details. Please check your junk email if you have not received this email by Friday 22nd May 2020. If not within your junk box please contact us on info@goldcoastmarathon.com.au for instructions to be resent.

Can I roll my registration over to 2021?

No, all entrants will be provided with a refund for their 2020 entry. Opening date for the 2021 Village Roadshow Theme Parks Gold Coast Marathon will be announced in due course.

Can I donate my registration to charity?

Yes absolutely, once you have received funds back to your account, please feel free to donate these to our official charities or one of your choice.

Our official charities are Cancer Council Queensland and LIVIN.

Please note that all donations made via the registration process will be refunded.

Cancer Council Queensland
https://cancerqld.org.au/

Livin
https://livin.org/

Other questions?

Send us a message via our contact form or email us at info@goldcoastmarathon.com.au.

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