Refund Requests

I can no longer participate in the event I entered, can I get a refund?

There are no refunds payable unless expressly permitted by law.

If you can no longer participate in the event for which you are currently entered, you are able to downgrade to a lower distance. Please complete a race change via the Update my Entry portal.

If you are no longer able to participate in the event at all, you can transfer your entry to another person, please complete your transfer via the Update my Entry portal.

NOTE: NEW PROCESS – the transfer process is new for 2025, all money transactions are handled through the registration portal and not between individuals. Transfers will be available from Wednesday 12th February 9:00am AEST via the Update my Entry portal.

In the situation of an event distance selling out, refunds will be considered in that distance. Those entrants no longer able to attend the event can apply for a refund via the Update my Entry portal up to 30 April 2025.

Refunds will only be approved if the entry can be sold to another entrant. Any requests beyond this date will revert to our standard policy of no refunds payable unless expressly permitted by law.

If a refund is approved the amount paid will be subject to an administration fee of $20.00 and the entrant will receive advise of their withdrawal and refund. Once the refund request form has been submitted the withdrawal is irreversible.

Refund requests will be available from Wednesday 12th February 9:00am AEST via the Update my Entry portal.

 

Transfer of Entry – NEW 2025 PROCESS:

You can complete a transfer of entry via the Update my Entry portal to another entrant at no additional cost.

Transfers available via the Update my Entry portal from Wednesday 12th February 9:00am AEST.

Steps to Transfer:

1. The transferee will be required to enter the new entrants name, surname and email into the transfer entry form.
2. The new entrant will receive an email with a link to complete their entry making payment to complete the process.
3. Once the entry is complete and payment received, the transferee will receive a refund. Transfer refunds will endeavour to be processed no later than one week after the new entry has been received.

Please note: Once the transferee has submitted the transfer form, the transfer process is irreversible.

 

Race Transfers and Changes

Can I change races?

Yes, you can change your race up until entries close (entries close at 8:00pm Friday for the Saturday races and at 4:00pm Saturday for the Sunday races).

When downgrading your race distance, refunds will not be given. When upgrading your race, you will be required to pay the difference in entry fees. Please complete your upgrade/downgrade via the Update my Entry portal.

Please note that if you choose to change your race distance after 31 May you will need to be issued with a new race number and your name/nickname will no longer be available.

Can I transfer my entry to someone else?

Yes, entries can be transferred from one entrant to another. Transfers are only valid for the same year of entry. Please complete your transfer via the Update my Entry portal.

Transfer of Entry – NEW 2025 PROCESS:

You can complete a transfer of entry via the update my entry portal to another entrant at no additional cost.

Transfers available via the Update my Entry portal from Wednesday 12th February 9:00am AEST.

Steps to Transfer:

1. The transferee will be required to enter the new entrants name, surname and email into the transfer entry form.
2. The new entrant will receive an email with a link to complete their entry making payment to complete the process.
3. Once the entry is complete and payment received, the transferee will receive a refund. Transfer refunds will endeavor to be processed no later than one week after the new entry has been received.

Please note:

• Once the transferee has submitted the transfer form, the transfer process is irreversible.
• This transfer process is new for 2025, all money transactions are handled through the registration portal and not between individuals.
• If downgrading your race distance once transferred, refunds will not be given. If upgrading your race, you will be required to pay the difference in entry fees. Upgrades and downgrades are only available where there is capacity in the distance you are transferring to.

Can I transfer my entry to a future Gold Coast Marathon?

No. Transfers are only valid for the year of the event.